Exchange/Return/Refund

NOTICE:

Reason warehouse move, all returns made from 19/08/2019 must be sent to the address: FIORAVANTI SRL – Via Slingrini s.n.c, 27050 Corana (PV) – Italy

RETURN

FREE RETURN FOR DEFECTIVE ARTICLES OR RECEIVED IN DIFFERENT SIZE / COLOR THAN WHAT WAS ORDERED, WITHIN 20 DAYS FROM DELIVERY DATE.

1. FILL OUT THE RETURN FORM WITH THE REASON OF THE RETURN
2. MAKE SURE THE PRODUCTS ARE IN THE SAME CONDITION IN WHICH YOU RECEIVED THEM
3. CONTACT OUR CUSTOMER SERVICE TO ARRANGE THE PICKUP.

CUSTOMER SERVICE:

MONDAY TO FRIDAY 9:00 AM – 6:00 PM

TEL: [phone]

ONLINE CONTACT FORM

IF YOU HAVE CHANGED IDEA OR YOU DON’T LIKE AN ITEM, YOU CAN RETURN IT AT YOUR EXPENSES, WITHIN 20 DAYS FROM DELIVERY DATE.

1. MAKE SURE THE PRODUCTS ARE IN THE SAME CONDITION YOU RECEIVE THEM
2. FILL OUT THE RETURN FORM AND SELECT A REASON OF THE RETURN
3. APPLY OUT OF THE PACKAGE, THE LABEL YOU FIND IN THE RETURN FORM
4. SEND THE PACKAGE WITH THE COURIER BEST SUITS FOR YOU
5. YOU WILL RECEIVE THE REFUND AS SOON AS THE PACKAGE WILL ARRIVE AT OUR WAREHOUSE (PLEASE REFER THE REFUND SESSION BELOW FOR FURTHER INFORMATION)

WAREHOUSE:

MELISSA at FIORAVANTI SRL

VIA DEI PRATI NUOVI 27

27058 – VOGHERA (PV) – ITALY

IN CASE YOU WANT TO CHANGE THE SIZE / COLOR / PATTERN FOR THE ITEMS YOU BOUGHT WE KINDLY ASK YOU TO RETURN THE GOODS ACCORDING TO THE PROCEDURE ABOVE AND PROCEED WITH A NEW ORDER WITH THE PRODUCT YOU WISH TO RECEIVE.

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CHANGE

If you want to change the size / color / pattern for items you bought, you can do so within 20 days from delivery date.

In this case the return is at your expense.

Follow these steps:

1. Make sure the products are in the same condition you received them
2. Fill out the contact form and select a new size and / or color from those available in ShopMelissa.eu
3. Fill out the contact form indicating your order number and the tracking number of the shipment.
4. Receive a refund as soon as the returned products will arrive at our warehouse: 

MELISSA at FIORAVANTI SRL

VIA DEI PRATI NUOVI 27

27058 – VOGHERA (PV) – ITALY

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RIGHT OF WITHDRAWAL
 

1. The CUSTOMER has the right to terminate the AGREEMENT, without penalty and without giving any reason, from receipt of the order confirmation sent by Grendene Italy and no later than fourteen days from the receipt of the PRODUCT at indicated for delivery. In the case of orders consisting of more PRODUCTS, PRODUCTS or consist of multiple lots or pieces, the above term will run from the receipt of the last of the PRODUCTS or of the lots. Full proof of receipt the date printed on the delivery note. 

2. The customer can exercise the right of withdrawal by the appropriate procedure available on the WEBSITE.

 2.1 To use Product has already been delivered, the CUSTOMER is obliged to return to Grendene Italy. To this end:

- The substantial integrity of the PRODUCT to be returned is an essential condition for exercising the right of withdrawal: will not be made corrupt accepted, but only those kept in optimal condition;
- The cost of returning the goods to Grendene Italy are charged to the CUSTOMER, who must send the PRODUCT duly wrapped and packaged; The Client will have to put in the copy of the delivery document the packing carton.

2.2 If the customer exercises his right of withdrawal in accordance with the provisions of the GTCS, Grendene Italy will reimburse the sums paid by the CUSTOMER on the payment card or Pay Pal account indicated by it for purchase. Refund will be made free of charge, within 14 days from the date on which Grendene Italy has learned about the right of withdrawal by the CUSTOMER.

2.3  In the event that the CUSTOMER has chosen a more expensive method of delivery than that offered by standard Grendene Italy (as indicated in the single campaign), Grendene Italy will be obliged to refund only the cost of standard shipping service, and not of ' additional charge.
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REFUND

The turnaround time will vary depending on the payment method.

For Credit Cards: The refund will take place by starting from the receipt of the email 10 working days "Confirmation Acceptance Delivered." Accreditation timing on your account vary according to the Institute that issued the credit card.

For PayPal: refunds will be made within 7 working days from the receipt of the email "Confirmation Acceptance Reso" and will be immediately visible on your account.

CUSTOMER SERVICE
Monday-Friday: 09AM - 6PM
[phone]